Platform Features

Built to handle real customer support at scale

Every feature your team needs to deliver fast, intelligent, and personalized support across any number of websites and businesses.

AI Automation

AI Bot That Knows Your Business

ICTDesk's AI bot automatically crawls your entire website and builds a knowledge base. It uses Claude AI (Anthropic) or OpenAI to answer visitor questions accurately — only from your actual content, never making things up.

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    Auto website crawl — paste your URL and the bot learns your content in minutes
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    Knowledge base editor — manually add FAQs, product docs, or policy articles
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    Smart escalation — AI hands off to human agent when it cannot answer confidently
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    Claude AI + OpenAI support — choose your preferred AI provider in settings
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    Local AI option — run Ollama locally for complete data privacy
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AI Handles 60% of Chats
Without any human agent involvement
Live Chat

Real-Time Chat That Feels Instant

Built on WebSockets with Laravel Reverb. Messages deliver in milliseconds. Your agents see visitors typing before they even send a message.

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    WebSocket-powered — no polling, truly real-time delivery
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    Typing indicators — see what visitors are typing in real time
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    Smart queue — chats routed to available agents automatically
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    Chat transfer — pass conversations between agents with context intact
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    Offline messages — visitors can leave messages when agents are away
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Sub-100ms Message Delivery
WebSocket real-time, no delays
Visitor Intelligence

Know Your Visitors Before They Say Hello

ICTDesk gives your agents a complete picture of every visitor — their device, where they came from, what pages they viewed, and their entire chat history across all sessions.

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    Device & browser info — OS, browser, screen size automatically detected
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    Page history — see every page the visitor browsed before chatting
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    Returning visitor detection — recognize returning visitors and load their history
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    Full chat history — every conversation with this visitor, searchable and permanent
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    Session analytics — visit count, session duration, time on site
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Complete Visitor Profiles
Context before the conversation starts
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Multi-Tenant Management

Manage unlimited businesses. Complete data isolation. Per-tenant branding, agents, websites, subscriptions, and analytics.

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Mobile App (iOS & Android)

Native mobile apps with push notifications. Agents respond to live chats from anywhere, on any device.

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Knowledge Base

Build a structured knowledge base for your AI bot. Add articles, FAQs, product docs. AI uses them to answer precisely.

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Subscription & Billing

Built-in subscription packages. Tenants upgrade/downgrade plans. Admin sees all revenue in real-time.

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Chat Search & History

Search all conversations by visitor name, email, keyword, or date. Filter by status, agent, website, or outcome.

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White-Label Ready

Remove ICTDesk branding. Use your own domain and logo. Resell the platform as your own product.

Try every feature free for 14 days

No credit card. No commitment. Full platform access.

Start Free Trial →