The Customer Support Platform Your Team Will Actually Use
AI-powered live chat with real-time visitor intelligence, autonomous bot, team inbox, and mobile apps - all in one platform built for businesses of every size.
Deploy the chat widget in under 2 minutes. AI bot trained on your content in 5.
✓ Deploy on your website in under 2 minutes · ✓ AI bot live in 5 · ✓ No hidden fees
Everything Zendesk does - at a fraction of the cost
Most support platforms charge per agent and nickel-and-dime you for every feature. ICTDesk gives you the full stack - AI bot, live chat, analytics, mobile apps, and team tools - in one flat monthly price.
| Feature | ICTDesk | Zendesk | Intercom | Freshdesk |
|---|---|---|---|---|
| AI Bot (Built-in) | ✓ Included | Add-on $$$ | Add-on $$$ | Limited |
| Pricing Model | Flat monthly | Per agent | Per seat | Per agent |
| Real-Time Visitor Tracking | ✓ | Limited | ✓ | ✗ |
| Mobile App (iOS & Android) | ✓ Included | ✓ | ✓ | ✓ |
| Multi-Tenant / Reseller | ✓ Built-in | ✗ | ✗ | ✗ |
| White-Label | ✓ Add-on $10/mo | Enterprise only | Enterprise only | ✗ |
| Starting Price | $9.99/mo | $55/agent/mo | $74/seat/mo | $15/agent/mo |
Competitor pricing based on publicly listed plans as of 2025. ICTDesk pricing is flat per account.
Everything your support team needs
One unified platform. No per-agent fees. No feature paywalls.
AI Chatbot - Auto Customer Replies
Automatically crawls your website and builds a knowledge base. The built-in AI chatbot answers visitor questions 24/7 - handling common queries instantly so your team only deals with complex issues.
Real-Time Live Chat
WebSocket-powered instant messaging with typing indicators, read receipts, file sharing, and smart offline queue management. Every conversation captured, searchable forever.
Complete Visitor Intelligence
See every visitor on your site in real time - device, browser, location, page history, visit count, and full conversation history. Know exactly who you're talking to before you say hello.
Multi-Agent Team Management
Unlimited agents (on Business plan), smart queue distribution, one-click chat transfers, team inbox, online/offline presence, and per-agent performance analytics.
Mobile App for Agents
Native iOS and Android apps with push notifications ensure your agents never miss a conversation - whether they're at their desk or on the go. Fast, reliable, always in sync.
Multi-Tenant Architecture
Built from the ground up for hosting multiple businesses. Complete data isolation, custom branding per tenant, subscription management, and a revenue dashboard.
White-Label Branding Add-on
Remove all ICTDesk branding and replace it with your own logo, colors, and domain. Available as a $10/month add-on on any plan.
Canned Responses & Templates
Save time with pre-written responses for common questions. Build a library of team templates that agents can insert with a single keystroke.
Reports & Analytics
Track volume, response times, resolution rates, CSAT scores, and agent performance. Export reports to share with management.
Live on your website in 3 steps
Create Your Account
Sign up in 30 seconds - no credit card required. Your 14-day free trial starts immediately with full feature access.
Add the Chat Widget
Paste one line of JavaScript into your website. ICTDesk crawls your content automatically and trains the AI bot on your own data.
Start Chatting
Your AI bot handles visitors around the clock. You and your team step in for complex issues. Every conversation is saved and searchable.
Simple, transparent pricing
No hidden fees. No per-agent charges. Cancel anytime.
Drop the ICTDesk name entirely and run it under your own logo, colors, and domain, on any plan. If you run an agency handing support to clients, they never have to know who is behind it.
Perfect for small businesses.
- ✓3 Website
- ✓10 Agents
- ✓2 concurrent chats
- ✓AI Bot (Standard)
- ✓Real-Time Live Chat
- ✓Visitor Information
- ✓Chat History (30 days)
- ✓Mobile App
- ✓Website Crawler AI
- ✓Email Support
For growing teams.
- ✓10 Websites
- ✓15 Agents
- ✓5 concurrent chats
- ✓Advanced AI Bot (Claude)
- ✓Full Visitor Analytics
- ✓Chat History (1 Year)
- ✓Team Inbox & Transfers
- ✓Knowledge Base
- ✓Website Crawler AI
- ✓Mobile App
- ✓Priority Email Support
For agencies & power users.
- ✓20 Websites
- ✓30 Agents
- ✓10 concurrent chats
- ✓Advanced AI Bot
- ✓White-Label Ready
- ✓Unlimited Chat History
- ✓API Access
- ✓Custom AI Prompts
- ✓Mobile App
- ✓24/7 Priority Support
We can build a custom plan tailored to your exact requirements.
Become an Internet Services Provider
with Your Own Live Chat Platform
Buy the Full Source Code License and the whole platform is yours. Stand up your own hosted live chat service, bill your customers every month, and keep all of it. Nothing comes back to us.
Run it on your own servers, under your own brand. You are the provider now, not a subscriber paying someone else.
Price it however you want, build whatever plans make sense, and take payment straight from your customers. We do not see a cut.
You get the lot: Laravel backend, web frontend, plus the iOS and Android app source. Change anything you like, down to the last pixel.
Receive all new features, security patches, and improvements for 12 months.
Put it on a VPS, your cloud, or a dedicated box, wherever suits you. Pay once and it is yours for good.
What our customers say
"We switched from Intercom and cut our support costs by 70%. The AI bot handles most questions automatically - our team only deals with real issues now."
"The real-time visitor tracking is a game changer. I can see exactly what page someone is on before they even type a message. Conversion rate went up 40%."
"We bought the source code license and launched our own live chat service in 3 weeks. Now we have 80 business clients paying us monthly. Best investment ever."
Frequently asked questions
What does it cost to create an account?
Creating your account is free - no credit card is required to get started.
Do you charge per agent?
No. ICTDesk uses flat monthly pricing. Basic: 2 agents, Pro: 10, Business: unlimited - all for one flat fee.
How does the AI bot work?
It crawls your site on its own and builds a knowledge base from what it finds. The AI bot leans on that to answer in seconds, and when a question is over its head it hands the visitor to a person.
What is the white-label add-on?
$10/month (included free in Business plan). Removes ICTDesk branding and replaces with your own logo, colors, and domain.
What is the difference between the SaaS plan and the source code license?
On a SaaS plan you are using our platform. With the source code license you own it outright, host it yourself, and sell it on to other businesses. That license is really for companies that want to become a live chat provider in their own right.
Can I upgrade or downgrade my plan?
Yep. Upgrade and it kicks in right away. Downgrade and the change waits until your next billing cycle starts.
Deploy live chat on your website
in under 2 minutes
Create your account, paste one line of code, and you're live.
Join 500+ businesses already using ICTDesk to support their customers.
Need something custom? Contact our sales team →