AI-powered live chat with real-time visitor intelligence, autonomous bot, team inbox, and mobile apps — all in one platform built for businesses of every size.
Deploy the chat widget in under 2 minutes. AI bot trained on your content in 5.
✓ Deploy on your website in under 2 minutes · ✓ AI bot live in 5 · ✓ No hidden fees
Most support platforms charge per agent and nickel-and-dime you for every feature. ICTDesk gives you the full stack — AI bot, live chat, analytics, mobile apps, and team tools — in one flat monthly price.
| Feature | ICTDesk | Zendesk | Intercom | Freshdesk |
|---|---|---|---|---|
| AI Bot (Built-in) | ✓ Included | |||
| Pricing Model | Flat monthly | Per agent | Per seat | Per agent |
| Real-Time Visitor Tracking | ✓ | Limited | ✓ | ✗ |
| Mobile App (iOS & Android) | ✓ Included | ✓ | ✓ | ✓ |
| Multi-Tenant / Reseller | ✓ Built-in | ✗ | ✗ | ✗ |
| White-Label | ✓ Add-on $10/mo | Enterprise only | Enterprise only | ✗ |
| Starting Price | $9.99/mo | $55/agent/mo | $74/seat/mo | $15/agent/mo |
Competitor pricing based on publicly listed plans as of 2025. ICTDesk pricing is flat per account.
One unified platform. No per-agent fees. No feature paywalls.
Automatically crawls your website and builds a knowledge base. The built-in AI chatbot answers visitor questions 24/7 — handling common queries instantly so your team only deals with complex issues. Escalates to a live agent when needed.
WebSocket-powered instant messaging with typing indicators, read receipts, file sharing, and smart offline queue management. Every conversation captured, searchable forever.
See every visitor on your site in real time — device, browser, location, page history, visit count, and full conversation history. Know exactly who you're talking to before you say hello.
Unlimited agents (on Business plan), smart queue distribution, one-click chat transfers, team inbox, online/offline presence, and per-agent performance analytics — all in one dashboard.
Native iOS and Android apps with push notifications ensure your agents never miss a conversation — whether they're at their desk or on the go. Fast, reliable, and always in sync.
Built from the ground up for hosting multiple businesses. Complete data isolation, custom branding per tenant, subscription management, and a revenue dashboard for platform owners.
Remove all ICTDesk branding and replace it with your own logo, colors, and domain. Offer a fully branded support experience to your clients. Available as a $10/month add-on on any plan.
Save time with pre-written responses for common questions. Build a library of team templates that agents can insert with a single keystroke, keeping replies consistent and fast.
Track volume, response times, resolution rates, CSAT scores, and agent performance. Export reports to share with management. Know exactly where your support is succeeding or falling short.
Sign up in 30 seconds — no credit card required. Your 14-day free trial starts immediately with full feature access.
Paste one line of JavaScript into your website. ICTDesk crawls your content automatically and trains the AI bot on your own data.
Your AI bot handles visitors around the clock. You and your team step in for complex issues. Every conversation is saved and searchable.
No hidden fees. No per-agent charges. Cancel anytime.
Remove ICTDesk branding and use your own logo, colors, and domain on any plan. Perfect for agencies and service providers who want to offer branded support to their clients.
Perfect for small businesses.
For growing teams.
For agencies & power users.
We can build a custom plan tailored to your exact requirements — volume pricing, custom AI models, dedicated infrastructure, and more.
Want to offer live chat support services to other businesses — the same way ICTDesk does? With the Full Source Code License, you get complete ownership of the entire platform and can launch your own hosted live chat service, charge your own customers monthly subscriptions, and keep 100% of the revenue.
Deploy the platform on your own servers under your own brand. Offer live chat support services to website owners and businesses — exactly like ictdesk.net does today. You become the provider, not the subscriber.
Set your own pricing, create your own subscription plans, and collect payments directly. Host unlimited businesses (tenants) on your platform. Your customers pay you — no revenue share with ICTDesk.
You receive the full Laravel backend, web frontend, iOS app source, and Android app source. Customize every pixel, add your own features, and integrate with your existing systems.
The AI chatbot system is fully wired in and ready to go. Auto-replies, knowledge base training, escalation to live agents — your clients get everything working out of the box.
Receive all new features, security patches, and improvements for 12 months. Continue building on a maintained codebase, not a frozen snapshot.
Deploy on your own VPS, cloud, or dedicated server. No dependency on ICTDesk infrastructure. No monthly SaaS fees. One payment, perpetual ownership.
Not sure if the source code license is right for you? Email us and we'll walk you through the right option for your business model.
"We switched from Intercom and cut our support costs by 70%. The AI bot handles most questions automatically — our team only deals with real issues now."
"The real-time visitor tracking is a game changer. I can see exactly what page someone is on before they even type a message. Conversion rate went up 40%."
"We bought the source code license and launched our own live chat service in 3 weeks. Now we have 80 business clients paying us monthly. Best investment ever."
Creating your account is free — no credit card is required to get started. You can explore the platform, set up your widget, and configure your AI chatbot before choosing a paid plan.
No. ICTDesk uses flat monthly pricing — not per-agent pricing. The Basic plan includes 2 agents, Pro includes 10, and Business includes unlimited agents, all for one flat fee.
When you add your website URL, ICTDesk automatically crawls your site and builds a knowledge base. The built-in AI chatbot uses this to answer visitor questions instantly and automatically. It escalates to a human agent when it cannot answer confidently.
The white-label add-on ($10/month, included free in the Business plan) removes all ICTDesk branding from the chat widget and dashboard, replacing it with your own logo, brand colors, and custom domain. Ideal for agencies offering support services to their own clients.
With a SaaS plan, you use ICTDesk's hosted platform to support your own website visitors. With the source code license, you own the entire platform — you host it yourself and offer live chat services to other businesses, charging them your own subscription fees. The license is for companies that want to become a live chat service provider.
Yes, you can change your plan at any time from your account dashboard. Upgrades take effect immediately. Downgrades take effect at the start of your next billing cycle.
If you need more than 10 websites, a custom agent limit, dedicated infrastructure, or a bespoke integration, contact our sales team. We build custom plans for agencies and enterprises regularly.
Create your account, paste one line of code, and you're live. AI auto-replies set up in 5 minutes.
Join 500+ businesses already using ICTDesk to support their customers.
Need something custom? Contact our sales team →