Advanced AI Chatbot · Auto Replies · Live Chat · Mobile App
The Customer Support Platform
Your Team Will Actually Use
AI-powered live chat with real-time visitor intelligence, autonomous bot, team inbox, and mobile apps — all in one platform built for businesses of every size.
Deploy the chat widget in under 2 minutes. AI bot trained on your content in 5.
✓ Deploy on your website in under 2 minutes · ✓ AI bot live in 5 · ✓ No hidden fees
🇺🇸 United States
🇬🇧 United Kingdom
🇨🇦 Canada
🇦🇺 Australia
🇵🇰 Pakistan
and 40+ more countries
Everything Zendesk does — at a fraction of the cost
Most support platforms charge per agent and nickel-and-dime you for every feature. ICTDesk gives you the full stack — AI bot, live chat, analytics, mobile apps, and team tools — in one flat monthly price.
| Feature | ICTDesk | Zendesk | Intercom | Freshdesk |
|---|---|---|---|---|
| AI Bot (Built-in) | ✓ Included | Add-on $$$ | Add-on $$$ | Limited |
| Pricing Model | Flat monthly | Per agent | Per seat | Per agent |
| Real-Time Visitor Tracking | ✓ | Limited | ✓ | ✗ |
| Mobile App (iOS & Android) | ✓ Included | ✓ | ✓ | ✓ |
| Multi-Tenant / Reseller | ✓ Built-in | ✗ | ✗ | ✗ |
| White-Label | ✓ Add-on $10/mo | Enterprise only | Enterprise only | ✗ |
| Starting Price | $9.99/mo | $55/agent/mo | $74/seat/mo | $15/agent/mo |
Competitor pricing based on publicly listed plans as of 2025. ICTDesk pricing is flat per account.
Everything your support team needs
One unified platform. No per-agent fees. No feature paywalls.
AI Chatbot — Auto Customer Replies
Automatically crawls your website and builds a knowledge base. The built-in AI chatbot answers visitor questions 24/7 — handling common queries instantly so your team only deals with complex issues.
Real-Time Live Chat
WebSocket-powered instant messaging with typing indicators, read receipts, file sharing, and smart offline queue management. Every conversation captured, searchable forever.
Complete Visitor Intelligence
See every visitor on your site in real time — device, browser, location, page history, visit count, and full conversation history. Know exactly who you're talking to before you say hello.
Multi-Agent Team Management
Unlimited agents (on Business plan), smart queue distribution, one-click chat transfers, team inbox, online/offline presence, and per-agent performance analytics.
Mobile App for Agents
Native iOS and Android apps with push notifications ensure your agents never miss a conversation — whether they're at their desk or on the go. Fast, reliable, always in sync.
Multi-Tenant Architecture
Built from the ground up for hosting multiple businesses. Complete data isolation, custom branding per tenant, subscription management, and a revenue dashboard.
White-Label Branding Add-on
Remove all ICTDesk branding and replace it with your own logo, colors, and domain. Available as a $10/month add-on on any plan.
Canned Responses & Templates
Save time with pre-written responses for common questions. Build a library of team templates that agents can insert with a single keystroke.
Reports & Analytics
Track volume, response times, resolution rates, CSAT scores, and agent performance. Export reports to share with management.
Live on your website in 3 steps
Create Your Account
Sign up in 30 seconds — no credit card required. Your 14-day free trial starts immediately with full feature access.
Add the Chat Widget
Paste one line of JavaScript into your website. ICTDesk crawls your content automatically and trains the AI bot on your own data.
Start Chatting
Your AI bot handles visitors around the clock. You and your team step in for complex issues. Every conversation is saved and searchable.
Simple, transparent pricing
No hidden fees. No per-agent charges. Cancel anytime.
Remove ICTDesk branding and use your own logo, colors, and domain on any plan. Perfect for agencies offering branded support to their clients.
Perfect for small businesses.
- ✓1 Website
- ✓2 Agents
- ✓AI Chatbot — Auto Customer Replies
- ✓Real-Time Live Chat
- ✓Chat History (30 days)
- ✓Mobile App (iOS & Android)
- ✓Visitor Analytics
- +White-Label add-on: $10/mo
For growing teams.
- ✓5 Websites
- ✓10 Agents
- ✓Advanced AI Chatbot
- ✓Full Visitor Analytics
- ✓Chat History (1 year)
- ✓Team Inbox
- ✓Knowledge Base
- ✓Priority Support
For agencies & power users.
- ✓Up to 10 Websites
- ✓Unlimited Agents
- ✓Advanced AI Chatbot
- ✓Unlimited Chat History
- ✓API Access
- ✓Advanced Analytics & Reports
- ✓24/7 Priority Support
- ✓White-Label Included
We can build a custom plan tailored to your exact requirements.
Become an Internet Services Provider
with Your Own Live Chat Platform
With the Full Source Code License, you get complete ownership of the entire platform and can launch your own hosted live chat service, charge your own customers monthly subscriptions, and keep 100% of the revenue.
Deploy the platform on your own servers under your own brand. You become the provider, not the subscriber.
Set your own pricing, create your own subscription plans, and collect payments directly. No revenue share with ICTDesk.
Full Laravel backend, web frontend, iOS app source, and Android app source. Customize every pixel.
Receive all new features, security patches, and improvements for 12 months.
Deploy on your own VPS, cloud, or dedicated server. One payment, perpetual ownership.
What our customers say
"We switched from Intercom and cut our support costs by 70%. The AI bot handles most questions automatically — our team only deals with real issues now."
"The real-time visitor tracking is a game changer. I can see exactly what page someone is on before they even type a message. Conversion rate went up 40%."
"We bought the source code license and launched our own live chat service in 3 weeks. Now we have 80 business clients paying us monthly. Best investment ever."
Frequently asked questions
What does it cost to create an account?
Creating your account is free — no credit card is required to get started.
Do you charge per agent?
No. ICTDesk uses flat monthly pricing. Basic: 2 agents, Pro: 10, Business: unlimited — all for one flat fee.
How does the AI bot work?
ICTDesk automatically crawls your site and builds a knowledge base. The AI chatbot uses this to answer questions instantly and escalates to a human when needed.
What is the white-label add-on?
$10/month (included free in Business plan). Removes ICTDesk branding and replaces with your own logo, colors, and domain.
What is the difference between the SaaS plan and the source code license?
SaaS plan: you use ICTDesk's platform. Source code license: you own the platform, host it yourself, and charge other businesses. The license is for companies that want to become a live chat service provider.
Can I upgrade or downgrade my plan?
Yes. Upgrades take effect immediately. Downgrades take effect at the start of your next billing cycle.
Deploy live chat on your website
in under 2 minutes
Create your account, paste one line of code, and you're live.
Join 500+ businesses already using ICTDesk to support their customers.
Need something custom? Contact our sales team →