ICTDesk Support Center
Set up AI-powered live chat, train your bot, install the widget, and manage your agents — everything is right here.
From sign-up to your first AI-powered chat — follow these steps in order.
Create Account
Sign up at service.ictdesk.net and create your workspace
Add AI Agent
Create an AI agent and let it crawl your website automatically
Install Widget
Copy the chat widget code and paste it into your website
Add Live Agents
Invite your support team to handle escalated chats
Track & Improve
Monitor visitor analytics and review AI performance
Setting Up Your AI Agent
Crawl your site, train AI, go live
- 1Go to AI Agents in your dashboard sidebar
- 2Click Create New Agent and give it a name
- 3Enter your website URL — the AI crawls all pages automatically
- 4Wait for the crawl to finish (usually 2–5 minutes)
- 5Test the AI by chatting with it in the preview panel
- 6Assign the agent to your chat widget and publish
Installing the Chat Widget
One script tag — any website
/widget.js?id=YOUR_WIDGET_ID“
defer></script>
Copy your unique ID from Dashboard → Widget Settings
- 1Go to Widget Settings in your dashboard
- 2Customize colors, position, and welcome message
- 3Copy your unique widget script code
- 4Paste it before
</body>on every page - 5WordPress: use the WPCode plugin or paste in theme footer
- 6Reload your site — the chat bubble appears in seconds
Setting Up Live Agents
Invite team, assign chats
- 1Go to Agents → Invite New Agent
- 2Enter their name, email, and assign a role (Admin / Agent)
- 3The agent receives an email to set their password
- 4They log in at service.ictdesk.net to start chatting
- 5They set their status to Online to receive incoming chats
- 6Configure auto-assignment rules per department or skill
Visitor Analytics
See who is on your site, right now
- 1Open Analytics in your dashboard
- 2View Live Visitors — every active session in real time
- 3Click any visitor to see their full browsing path
- 4Proactively start a chat with any visitor before they ask
- 5Review Chat Reports for AI vs agent performance
- 6Export data or enable weekly email summary reports
Billing & Plans
Subscriptions and lifetime license
- 1Go to Settings → Billing in your dashboard
- 2View your current plan, renewal date, and usage
- 3Click Upgrade to unlock more agents or features
- 4Download PDF invoices for your accounting team
- 5Cancel or change plans anytime — no lock-in
Knowledge Base
Feed your AI custom answers
- 1Go to Knowledge Base in your dashboard
- 2Click Add Article and write a question and answer
- 3The AI uses these to respond accurately to visitors
- 4Update articles anytime — the AI reflects changes instantly
- 5Check analytics to see which questions visitors ask most
From the moment a visitor lands on your site to a resolved conversation — here’s what happens automatically.
Visitor Arrives
Widget loads on your website page automatically
AI Greets
Personalized welcome message within seconds — zero wait
AI Answers
Reads your site content and knowledge base to reply accurately
Escalate if Needed
Complex questions routed to a live agent with full chat context
Visitor Satisfied
Issue resolved — full transcript saved automatically
Real-Time Notifications
Agents get instant browser or mobile push alerts when a new chat arrives — no polling, no delays.
Shared Inbox
All active chats appear in one inbox. Agents can claim, transfer, or tag any conversation in one click.
Canned Responses
Save frequent replies as shortcuts. Type “/” to insert a saved reply and respond 10× faster.
Full Visitor Context
See the visitor’s browsed pages, previous chats, and device info — all visible in the sidebar panel.
Weighing ICTDesk against another platform? These comparisons break it down side by side.
Live Chat
Talk to our team right now — open the chat bubble in the corner of this page.
Submit a Ticket
Open a ticket and our team follows up by email — typically within 24 hours.
Who watches the help desk
There is an awkward moment when the system your customers use to report problems is itself the thing that is broken. Nobody can raise a ticket to tell you the ticketing is down.
ICTDesk is a web and database node rather than a telephone switch, and it is monitored as one: the application response, the database, the web server, disk and memory, and the certificate. Critical faults reach us directly. What the monitoring covers on a node like this.